return-policy

Return & Refund Policy

At Roozkala, customer satisfaction is our top priority. We offer worldwide shipping and accept international returns. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 calendar days from the date you receive your order to initiate a return request.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

The product must be unused, unworn, and in the exact condition that you received it.
It must remain in the original packaging, complete with all tags, labels, manuals, accessories, and security seals intact.
Proof of purchase (order confirmation email or order number) is required.

3. Non-Returnable Items

For health and hygiene reasons, certain products cannot be returned once their packaging or hygiene seal is broken:

Personal care and grooming devices (such as hair straighteners, trimmers, electric shavers).
Underwear and intimate apparel.
Perishable items or customized products.

4. Return Shipping Costs & Restocking Fees

Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please notify us immediately. Roozkala will provide a prepaid shipping label or fully reimburse your return shipping costs.
Customer Remorse / Change of Mind: If you wish to return a product due to personal preference, the buyer is responsible for covering the return shipping fees.
Restocking Fees: We do not charge any restocking fees ($0.00).

5. How to Initiate a Return

Contact our international support team at support@roozkala.com within 30 days of delivery. Include your order number, reason for return, and clear photos/videos if the item has a defect.
Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with return instructions.
Securely pack the item in its original box and ship it via a tracked postal service to our fulfillment center address below.

6. Return Address

Please send your approved returns to our international processing facility:

Company Name: Roozkala International Ltd.
Street Address: 71-75 Shelton Street, Covent Garden
City: London
Postal Code: WC2H 9JQ
Country: United Kingdom
Phone: +44 20 7946 0912

7. Refunds & Processing Time

Once your return arrives at our facility, it will be inspected within 2 to 3 business days.
Once approved, your refund will be automatically processed to your original payment method within 5 to 7 business days (depending on your bank or credit card issuer).